Privacy Policy – How Pak 97 Protects Your Data

Pak 97 is the trading name of the online gaming and sports betting platform operating at pak97.ws. When this Privacy Policy refers to "pak 97", "we", "us" or "our", it refers to this platform and the team responsible for operating it. Pak 97 is the data controller for all personal information collected from players using our services.

This policy applies to all pak 97 services including sports betting, live casino, slots, poker, Ludo games, promotions and any other features available on the platform now or in the future. It also applies to any communications you have with our customer support team, whether by live chat or email.

By registering a pak 97 account and using our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, you should not create an account or use pak 97.

Pak 97 collects only the personal data that is necessary to provide you with a safe, functional and compliant gaming experience. We do not collect data beyond what is required for the purposes described in this policy. The categories of data we collect are set out below.

Information you provide directly to pak 97:

• Full name and date of birth — required for account registration and age verification.
• Pakistani mobile number and email address — used for account access, notifications and support communications.
• Identity documents — a copy of your CNIC or passport may be requested during our standard KYC (Know Your Customer) verification process.
• Payment information — mobile wallet details (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, or Visa/Mastercard card numbers. Card numbers are processed through encrypted payment gateways and are not stored in full on pak 97 systems.
• Source of funds documentation — may be requested for accounts that reach certain transaction thresholds as part of our anti-money laundering obligations.

Information collected automatically when you use pak 97:

• Device information including device type, operating system and browser version.
• IP address and approximate geographic location derived from it.
• Session data including login times, pages visited, games played and betting activity.
• Cookie and tracking data as described in Section 6 of this policy.
• Communications data — records of any messages exchanged with pak 97 customer support.

Pak 97 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here without obtaining your separate consent first. The primary purposes for which pak 97 processes your personal information are:

• Account management: Creating, maintaining and managing your pak 97 player account, including processing your registration, verifying your identity and ensuring only you can access your account.
• Transaction processing: Processing deposits and withdrawals in PKR via your chosen payment method. This includes communicating with Easypaisa, JazzCash, NayaPay and other payment providers to complete transfers securely.
• Game and betting services: Providing the sports betting, casino, poker, Ludo and other gaming services you access through your pak 97 account, including storing your betting history for your own reference.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and providing account assistance across all pak 97 services.
• Fraud prevention and security: Monitoring your account and sessions for suspicious activity, detecting unauthorised access, identifying duplicate accounts and preventing any form of financial crime on the platform.
• Legal compliance: Meeting our obligations under applicable anti-money laundering laws, age verification requirements and any legal orders issued by authorised bodies.
• Responsible gaming: Using your gameplay data to identify any patterns that may suggest problematic behaviour, enabling our responsible gaming team to reach out proactively where appropriate.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players use pak 97, which games are most popular and where technical improvements can be made.
• Marketing communications: Sending you promotional offers, tournament announcements and bonus notifications — only where you have given your consent to receive such communications. See Section 11 for full details.

Pak 97 processes your personal data on the basis of one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the agreement between you and pak 97 — including operating your account, processing payments and providing the games and betting services you have signed up for.
• Legal obligation: Processing required for pak 97 to comply with applicable laws and regulatory requirements, including identity verification, age checks, anti-money laundering monitoring and responding to lawful orders.
• Legitimate interests: Processing carried out to serve pak 97's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring and aggregated analytics — where those interests do not override your fundamental privacy rights.
• Consent: Where pak 97 relies on your consent — most notably for marketing communications and optional cookies — you have the right to withdraw that consent at any time without it affecting the lawfulness of any processing that took place before the withdrawal.

Pak 97 does not sell your personal data to any third party under any circumstances. We share your data only where it is strictly necessary for providing our services, meeting legal obligations or protecting the security of the platform. The limited categories of third parties who may receive your data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer networks and card processing partners receive transaction data necessary to complete your deposits and withdrawals. These providers process data under their own privacy policies and are required to handle your information securely.
• Identity verification providers: Third-party KYC service providers who assist pak 97 in verifying identity documents as part of our regulatory compliance obligations. These providers act under strict data processing agreements.
• Game software providers: The studios and developers whose games appear on pak 97 may receive anonymised or session-level data for game performance monitoring. They do not receive personally identifiable information.
• Regulatory and law enforcement authorities: Pak 97 will disclose personal data to relevant authorities where legally required to do so — for example in response to a valid court order, a regulatory investigation or a mandatory anti-money laundering report.
• Security and fraud prevention services: Technical partners who assist pak 97 in detecting and preventing fraudulent activity, account takeovers and other security threats. These partners operate under binding data processing agreements.

Pak 97 uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences and to gather anonymous data about how players navigate the site. A cookie is a small text file stored on your device when you visit a website. Pak 97 uses three categories of cookies:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to log in and use pak 97 normally. Pak 97 does not use cookies to serve third-party advertising.

Pak 97 retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable laws and regulations. The key retention periods we apply are:

• Active account data: Retained for the full duration your pak 97 account remains active, plus a period after closure as described below.
• Post-closure retention: After account closure, pak 97 retains transaction records, identity verification documents and account history for a minimum of five years to comply with anti-money laundering record-keeping requirements. This period may be extended where a legal hold is in place.
• Customer support communications: Retained for three years from the date of the last interaction, unless the communication forms part of an ongoing dispute or regulatory inquiry.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.
• Marketing consent records: Where you have given consent to receive marketing from pak 97, a record of that consent is retained for as long as the consent is active plus two years after it is withdrawn or the account is closed.

When data is no longer required and the retention period has expired, pak 97 securely deletes or anonymises it so it can no longer be linked to any individual player.

As a pak 97 player you have a number of rights over your personal data. Pak 97 is committed to making it straightforward for you to exercise these rights. Below is a plain-language explanation of each right and how to use it.

To exercise any of the above rights, please contact pak 97 at support@pak97.ws with your account details and a clear description of your request. We will acknowledge your request within 48 hours and provide a full response within 30 calendar days.

Pak 97 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. All registration processes include age verification steps and pak 97 may request identity documents to confirm that players meet the minimum age requirement.

If pak 97 becomes aware that personal data has been collected from a minor — whether through misrepresentation at registration or any other means — we will immediately close the account, delete the data and, where applicable, report the matter to the relevant authorities. If you believe a minor may have registered with pak 97, please contact our support team immediately at support@pak97.ws.

Pak 97 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and pak 97 servers.
• Encryption of personal data and financial information stored in pak 97 databases.
• Two-factor authentication (2FA) available and recommended for all player accounts.
• 24/7 security monitoring for unusual login patterns, concurrent sessions from different locations and other signs of account compromise.
• Strict internal access controls ensuring pak 97 staff can only access player data on a need-to-know basis relevant to their job function.
• Regular internal security reviews and procedures for responding to potential data breaches.

Despite these measures, no online platform can guarantee absolute security against all possible threats. Pak 97 encourages players to use strong, unique passwords for their accounts, enable 2FA and report any suspicious activity immediately to support@pak97.ws.

Pak 97 may send you promotional communications about bonuses, tournaments, new games and special offers. We will only send marketing messages where you have given your explicit consent to receive them, either during registration or through your account notification settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your pak 97 account settings.
• Clicking the unsubscribe link in any marketing email from pak 97.
• Contacting our support team and requesting removal from marketing lists.

Opting out of marketing does not affect your ability to receive important account-related communications such as deposit confirmations, withdrawal notifications, security alerts and support responses. These are considered operational messages and are not subject to marketing opt-out.

Pak 97 reviews this Privacy Policy regularly and may update it from time to time to reflect changes in the way we operate, changes in applicable laws or improvements to our privacy practices. When material changes are made, we will notify registered players by email or via an on-site notification, and the "Last Updated" date at the top of this page will be revised.

We encourage you to revisit this page periodically so that you always have an accurate understanding of how pak 97 handles your personal data. Your continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using pak 97 and close your account before the updated policy takes effect.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how pak 97 has handled your personal information, please contact us at:

If you are not satisfied with pak 97's response to a privacy concern, you may have the right to lodge a complaint with a supervisory authority. Details of the applicable escalation process are available on request from our support team.